Some of players are complaining of being charged $20 for cancelling their Destiny 2 pre-orders at Best Buy. This user MlxRezZ posted on Best Buy forums that he got charged $20 after pre-ordering Destiny 2 Digital Deluxe Edition. This is not all. There was another user with the same issue. sohjsolwin replied under the same thread saying that he cancelled his Destiny 2 pre-order, and after it got cancelled, they charged him $20 for that ‘free Destiny 2 beta code’. This is normally doesn’t happen with Destiny 2 pre-order cancellations.
Best Buy is Charging $20 for Destiny 2 Pre-Order Cancellations!
But if we take a look at Best Buy Social Media Specialist Michael-BBY, he said:
As called out in the Bundle or Promotional Discount Items section of our Return and Exchange Promise “If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.” In this case the Beta Access code is a digital item, which is final sale and nonreturnable under our policy.
So, this clearly shows that if you’ve got any kind of digital content/code as a pre-order bonus for anything, after you cancel that pre-order, you will be charged accordingly as in this case it’s ‘$20 for the beta code’. Though, on Best Buy Destiny 2 product page, there hasn’t been mentioned for any kind of cost for Destiny 2 early access beta code. Although, it says ‘Included Free’. Take a look:
There have been no replies from Best Buy on this matter since April 4, 2017. We may get some updates about this in future.